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The need for meetings or not. |
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Establishing a meeting culture. |
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The physical environment of the meeting. |
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Meeting Preparation. |
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The chairmans role and duties. |
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Composition of an efficient agenda. |
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The competence and decision-making requirements on meetings. |
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Opening and starting a meeting. |
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Completing the meeting and establish the outcome. |
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Skills in asking techniques and active listening. |
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Debate and asking techniques. |
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Different types of people involved in meetings and how they act. |
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Handle customer complaints. |
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How do I control the conversation without acting to dominant towards the customer. |
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Hidden Agendas. |
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Asking techniques - how do I get the client to give me the necessary information. |
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A number of techniques on reading hidden customer messages and how to direct and indirect signals that the client gives. |